PRIVACY POLICY 

This is the Sycamore Beauty Privacy Policy.

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In compliance with GDPR (General Data Protection Regulations) In line with the 2018 Data Protection Legislation (with effect from 25th May 2018).

Sycamore Beauty is located at 5 Murray Avenue, Northampton NN2 7BS and you can email us at sycamore.beauty@gmail.com This privacy policy explains how we use any personal information we collect about you and why we collect it.

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What Information Do We Need?

We need your contact details, your name, phone number, address, postcode, and email address. We will also need information about your age and health for a treatment to go ahead.

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Why Do We Need It and How Long Will We Retain It?

We need all the details above to ensure that it is safe for us to provide the treatments you may ask for and also for insurance purposes. We will store your information for 7 years after the date of your treatment, or for 7 years after you have reached the age of 18 if you are/were under 18 when your treatment took place. Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us, but if you do not, we cannot offer you a treatment at Sycamore Beauty You must fulfil your side of the contract (share your personal information) for us to fulfil ours (carry out treatment).

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How Information Will Be Used?

In law, we can use personal information, including sharing it outside the clinic, only if we have a proper reason to do so, for example:

To fulfil a contract with you i.e. to provide the treatment you have requested and to communicate with you about your appointments.

When it is in our legitimate interest i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests.

When you consent to it: we will always ask for your consent to hold and use health and medical information.

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We will therefore share your information with:

Fresha is the electronic calendar that is used to store appointments and remind clients of their appointments, keep brief client notes and be used for contactless payments.

Clients have the right at any time to not be sent reminders or choose how they would like them either sent via text or email.

For more information regarding how personal data is stored with Fresha and their privacy policy:

https://terms.fresha.com/privacy-policy.

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Preffered method of contact:

The Sycamore Beauty preferred method of contact is by Fresha appointment app, text, phone or what’s app. If other methods such as messenger are used appointments and information can be missed as it is not used at Sycamore Beauty.

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Covid Guidelines: 

If you're feeling unwell, please see out Covid Policy for what to do. 

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Treating a Minor:

A child (or minor) is someone under the age of 18 in England. Written consent from the child’s parent or guardian for treatments at Sycamore Beauty will be needed for the treatments to go ahead. Parental/guardian consent is also needed for how their personal data is stored.

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Marketing:

We would also like to send you information about the products and services we offer using the information you have shared with us, but you do not have to agree to this for treatment to go ahead. When you fill in your initial consultation form at Sycamore Beauty you can agree to being contacted for marketing purposes using the following methods below. You may withdraw this consent at any time by emailing us at sycamore.beauty@gmail.com or calling us on 07779255995.

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Methods of Marketing: 

• Email                    

• Phone                   

• SMS

• What’s  app                     

• WIX website

Photographs and Testimonials:

Photographs taken at Sycamore Beauty may be used at Sycamore Beauty’s website or on Sycamore Beauty’s social media and always with client consent and with discretion.

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Will We Share Your Information?

We will not share your information with anyone outside of Sycamore Beauty.

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Who Can I Complain To If I Feel You Are Not Handling My Data Correctly?

Please contact us if you have any questions about this privacy policy or the information we hold on you, you can do this by email: sycamore.beauty@gmail.com or post: 5 Murray Avenue,Northampton NN2 7BS. If you believe we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details. If you are unhappy with our response, you should then contact the ICO (independent commissioner’s office) by contacting them or using the following web page https://ico.org.uk/concerns/ .

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Privacy Policy Updated 1st January 2024.

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Sycamorebeauty.co.uk Privacy Policy for website:

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This is privacy policy for the website www.sycamorebeauty.co.uk. This policy regulates the privacy of users of this website.
If you disagree with this policy, you must not visit this website.

This policy will describe where a user’s privacy may be affected and what is required of the website owners and the users of the website.
The owners of the website undertake every effort to comply with all United Kingdom laws with regards to user privacy. This policy will describe how the website processes and stores any user information collected.

Email

The website has a form for submitting enquires via email. This form will collect a user’s email address detail which will be securely stored.
Only users who use the contact form will be affected and email addresses are not obtained via sycamorebeauty.co.uk by any other method. The owners of the website use email to provide information about the products and services they offer or to answer enquiries concerning those products and services.
With the exception of a user’s email address, any information provided is done so wholly at the user’s discretion and at their own risk. Users are free to provide as much information in the text body field of the email form as they regard as necessary for the purpose of their email enquiry.
User email address details will not be passed to any third parties. The exact content of any email will not be relayed to any third parties, except in the cases where the content may be deemed to be unlawful or offensive, whereupon it may be wholly reproduced expressly for the purposes of evidence for use by law enforcement and legal bodies. Enquiries regarding specific information about thrid party products or services provided by the website onwers may be wholly or in part forwarded to the providers of the specific product or service, but the email address will not be forwarded to the the third party thereby maintaining the user’s privacy. Such enquiries will only be forwarded to a specified third party with the express permission of the user making the enquiry. Email information provided by any user will not be reproduced for secondary publication either on this website or other websites to which the owners may have access. Email addresses may be used to provide users with information about products and services with special offers or with technical updates. We may send emails promoting special offers or product and treatment information. We will not send any such emails to users who explicitly inform the website owners that they do not want to receive emails from sycamorebeauty.co.uk or its owners which are promotional in nature.The owners of sycamorebeauty.co.uk may waive this condition in the event that a serious health, conditions of use, product integrity or similar issue arises concerning a product or service which the owners have provided. In such an unlikely case the owners of sycamorebeauty.co.uk will alert email correspondents to the nature of the issue concerned.
Any email newsletter program which require a subscription will be clearly stated. Newsletters will only be circulated to users who have given express permission to subscribe to the aforementioned programs. An unsubscribe process will be clearly stated. Your statutory rights regarding email and newsletter marketing are unaffected.

Cookies

This website uses cookies for the efficient operation of the the website. There are legal requirements for all websites regarding the use of cookies. Cookies are very small text files saved to the user’s computer, which track any site visitor’s usage of the website. Cookies are graded in terms of the data they hold and the levels of user privacy they affect. This website uses cookies at an essential functional level to provide efficient website operation. These cookies are not used to store, save or collect personal information.
This website does have a link to Google Maps. Google Maps privacy settings are determined by their own policy. The Google Maps privacy policy is available at this web link:

http://www.google.com/intl/en_uk/help/terms_maps.html
Such cookies are used for referral tracking. Sycamorebeauty.co.uk and its owners are not responsible for the function of, or user interaction with third party cookies. A user should check the respective policies of each of these sites to see how exactly they use information and to find out how to opt out, or delete, such information.
If a user wishes to prevent all cookies being downloaded from this website to their computer’s hard drive they must use the security settings within their web browsers to do so.
If a users wants to delete any cookies that are already on their computing devices, they will need to refer to the instructions for their file management software to locate the file or directory that stores cookies. Please note that by deleting cookies or disabling future cookies it may affect the quality of the website browsing experience.